Answering Service Testimonials

"Your services are wonderful. Thank you so much for helping me get my business off the ground! Being a fairly new business and a one man operation, I was no where near ready to handle the type of customer volume that was being thrown at me. Thanks to your operators handling the majority of my calls, I am able to focus on my work and get more stuff done! My call volume and number of customers continue to increase, and your service has been an invaluable part of my companies growth!" - Charlotte, NC

"Your service has made my life so much easier, I wish I'd signed up years ago!" -Greenville, SC

"After trying another answering services in the past, I was more than a bit heistant in going down that road again. However, I must admit, that aside from 1 or 2 changes here and there, the service provide to me from the first call I made into your service has been top notch! I thoroughly recommend your services to anyone seeking additiona help in handling their day to day operations" - Charlotte, NC

"I just didn't have time to answer my calls supervising my construction crews constantly in the field. Thank you for providing excellent service to my customers when I am unavailable." - Atlanta, GA

"I had no idea what telephone answering services were capable of doing. I am glad I chose you to provide the customer service and do the order entry for my customers (through the AoA's customer's website). I was a bit hesitant, but have a lot of very satisfied customer reviews when I followed up with them on their orders. Thank you for providing a "water tight" telephone answering service (customer sells pool products online)!" - Fort Worth, TX

Welcome!

Answerphone of America is a one stop solution for today's fast paced customer service industry and business world. From handling customer service via today's most modern telecommunications equipment to fulfillment, shipping, and inventory management to live website assistance programs, Answerphone of America has got your organization covered. Designing custom platform application for our customers is what Answerphone of America specializes in. If you can dream it, we can help implement it!

Customer Service

Strategic differentiation is the key to success in any field of business. At Answerphone of America, our operators make the difference and are heads above the competition! Partnering with outside skill development and professional staffing agencings, AoA selects only those employees testing the highest in the areas of customer service skills and phone etiquette along with other tests to ensure our business partners receive the absolute best customer service experience.

Reliability

A total of 4 redundant systems back up our primary business applications ensuring our customers' calls are answered 99.9% of the time they reach our office. At Answerphone of America, we back up the computer system we use to answer the calls with 2 clone back up systems, not just one - and one back up system is still more than many of our competitors can claim to have! We utilize advanced back up power systems, so customers never know when the power is down. At AoA, we even back up the phone lines, having a duplicate set of lines coming in to the call center from an alternative provider in case our primary provider were to go down.

Experience

Quickly approaching our half centennial celebration, Answerphone of America can extol a resume of over 40+ years in the customer service industry. With close to 400 businesses using our services and several Fortune 100 companies, we can adapt our services to meet any business's needs. With senior staff members having remained with the business for over 10 years, a traditional and friendly atmosphere is always a welcome change to many of our customers who are used to today's impersonal, fast-paced business world. Try Answerphone of America for a single week, and you'll be thoroughly satisfied with the services your company recieves!

Custom Scaleability

The answering equipment we use to field our customers calls and internet correspondence is some of the most advanced in the call center industry. Open ended programming abilities enable us to integrate and build an application suitable to assist any business and their individual needs. If you can dream it, we can make it happen. Contact us now to see everything that Answerphone can do for you and your company.