Telephone Answering Services

A wide range of telephone answering services exist for our customers to outsource secretarial & customer services to maximize a company's bottom line and efficiency. Telephone Answering Service Solutions are scaleable and available for companies of all sizes - from Fortune 500 companies to single individual operations. Answerphone of America's solutions are customized to meet your individual company's needs. Listed below are some of the services we have to offer:

Appointment Setting Services

An online, real-time appointment setting database allows our operators and your employees to set appointments. With the real-time ability, any appointments made in our call center will appear on your office computer screen within seconds - eliminating the posibility of double scheduling the same block of time with two appointments. Likewise, any changes made by your employees to your schedule will appear to our operators within a matter of seconds.

After Hours Emergency Services/Medical Division

  • 100% HIPPA Compliant
  • Automated Medical Test Reporting

Answerphone of America's customer service specialists are available 24/7/365 - we NEVER close! For companies who have to be available for customers 24/7, Answerphone provides the best reliability in the call center industry. The redundancy of our back up systems is unmatched in the industry, with 2 complete answering systems backing up our primary unit, back up phone lines, and back up power supply, Answerphone is proud to tout an up time of 99.99% - a must for medical provider companies.

Secretarial Services & Virtual Office

  • Call Filtering & Patching
  • Message Dictation
  • Message Delivery & Database Retrieval
  • Database Maintenance Assistance & Customer Tracker

Our operators provide significant cost savings to hiring your own personal secretary. According to Salary.com today's average secretary with base salary, benefits, and bonuses costs $34,880 or $2906/monthly, not including taxes for the employee/401k/disability/pensions/time off/etc. Answerphone provides many of those services at a fraction of the cost. Our lowest plan saves you over 98% of the cost of an employee while providing many of the same utilities. Average savings are well over 90%. Answerphone of America also increases your company's availability, and with increased availability, you'll make more sales and service calls than you will by confining your hours to 40 hours/week!

Customized Solutions

For solutions not listed above, Answerphone of America has the ability to custom create account solutions such as: Dispatching, Sales Support, and many other possibilities to aid any business in maximizing its efficiency and company bottom line. At Answerphone of America, customer service solutions are what we're all about